Evaluation of the managers’ communication skills based on systematic approach in Petroleum Welfare Services Company

Abstract

The present paper represents a summary of the results of a research conducted with the purpose of studying the relationship between the managers’ communication skills based on a systematic approach in Welfare Services Company during 2012-2013. The research population included 260 senior and intermediate managers and supervisors of the company, who held at least a high school diploma with different levels of experience and age groups. The research method is based on field and library study. The research instruments are Barton’s standard questionnaire, and the researcher designed questions, which were selected randomly in the questions. The method of data analysis was descriptive statistics, and the researcher tried to draw on a systematic approach to evaluate the managers’ communications skills in Petroleum Welfare Services Company. Thus, the statistical technique of a mean of population (t-test) was applied to test the research questions which were analyzed in SPSS. Based on the obtained results, the overall mean of the systematic approach of the company’s managers in three levels showed that the approach of managers of Welfare Services Company to communication processes follows a systematic approach pattern. The results obtained from mean test showed that the qualification of the managers in three levels of Petroleum Welfare Services Company (senior, intermediate, supervisors) with regard to the use of verbal skills, listening skills, and feedback skills, and also with regard to the use of communication skills is an acceptable system.