Quality evaluation of Payam Noor University of Isfahan in the field of student based on Baldrige Excellence Model

Abstract

The objective of the present study was to examine the quality performance of Payame Noor University of Isfahan about student based on Baldrige Excellence Model. Among all students and the students of economy and educational sciences who had been studying in 2012-2013 year, the numbers of 196 people were selected randomly based on stratified sampling and Cochran formula, among which 66 questionnaires were eliminated. As a result, the analysis was performed on 130 (99 females and 31 males) students. The results show that between male and female students, there is a significant difference about performance qualities of university and male students’ opinions are more favorable than females’ in this respect. Also, there is no significant difference between undergraduate and postgraduate students, and opinions are the same in both groups and there is no significant difference between educational sciences and economics students. The results of the Friedman test indicates there is significant differences between three measured components of the questionnaire, information and knowledge component have been located in the first place, satisfaction in the second place and communication component in the third, respectively. Thus, it can be stated that these three factors are effective on evaluating the performance of students, and information and knowledge component influence has an effective role in the evaluating.