The study on the relationship between outsourcing services of health notebook issuance with satisfaction of Zahedanian citizens

Abstract

This study is aim to investigate the relationship between outsourcing services of health notebook issuance and Zahedanian citizens' satisfaction. The purpose of this research is applied and in terms of nature and method is descriptive and correlational. The statistical population of this study was 110 subjects of Sistan and Baluchestan health insurance employees among which, by the use of Morgan table, 86 samples were selected and finally after returning questionnaires, 75 subjects were determined. Zahedanian citizens were 176,471 subjects that through Cochran formula, 384 samples were obtained. Random cluster sampling method was used for Zahedanian citizens (service receiver) simple random sampling method was used for the entire employees of the Health Insurance office. The study tools were a satisfaction questionnaire (16 questions with items adapted from the Someae, 2004) and a researcher made outsourcing questionnaire (16 question with 5 items). This study had content validity and the general reliability was estimated 0.87 for satisfaction questionnaire and 0.89 for outsourcing questionnaire. In general, findings indicated a significant and positive relationship between outsourcing services and satisfaction of citizens of Zahedan. Also, there is a significant and positive relationship between service quality, service providing, and power of employees’ responsiveness and skills with satisfaction of citizens. Finally, suggestions were given to the users of results and other researchers.