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European Online Journal of Natural and Social Sciences

An Investigation of the Relationship between Compulsory Citizenship Behaviour and Psychological Withdrawal

Kanwal Shaheen, Mohsin Bashir, Rizwan Shabbir, Sharjeel Saleem


This study used Lazarus and Folkman’s stress and coping theory to develop and test a model of the way employees’ cope with compulsory citizenship behavior at workplace. The model identifies psychological withdrawal as an emotion focused coping behavior. Factor analysis and linear regression were used to analyze the data collected from 368 clerical staff working in four large universities of Faisalabad, Pakistan. Analysis found that employees who experienced frequent compulsory citizenship behavior used psychological withdrawal to cope with it. This study contributes to the limited research on compulsory citizenship behavior at work. Recommendations for future research and implications are discussed.


Compulsory citizenship behavior, psychological withdrawal, coping behavior

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