A study of using BPR and TQM in E-commerce

Abstract

Nowadays using e-commerce by organizations is not optional but it is compulsive. Modern organizations’ activities are affected by a set of factors. Identification and assessment of these factors can help to improve activities and realize the goals of organizations. Goals of the organizations are different, but generally reduction of cost, increase of volume and improvement of quality can be considered as the important goals of any organization, and in competitive terms, nowadays the organizations should pay special attention to productivity. Employing appropriate methods of management knowledge is one of the most important elements to create an appropriate condition in organization economy for development of manufacturing. The goal of this research is to study the usage of BPR and TQM in e-commerce to apply the results for making the status of e-commerce better. This research has been prepared by using library studies and internet resources. TQM usage in e-commerce has shown that, by using this management procedure, better quality and better management of information is possible, customer satisfaction is obtained and continuous development happens with minimum cost. Regarding BPR usage, the results has shown that business process re-engineering has a strong and longstanding approach to improve performance and useful innovation in the organization and technologies of e-commerce, Therefore, it is recommended to use these management methods to improve the process of e-commerce.