Students’ Satisfaction on the Students’ Support System on Distance Learning: Basis for Development Programs

Abstract

The purpose of the study is to determine the relationship of self-determined competency of graduate students to Open and Distance Learning (ODL) to their satisfaction in the Students Support System of Open University System (OUS) of the Polytechnic University of the Philippines. A descriptive and correlational study were employed from the data collected from 454 respondents from all centres of OUS. The salient findings of the study showed that respondents are competent for ODE and that they are also satisfied to the service provided by OUS for student services in terms of people providing the service, pedagogical aspect, and technology being utilized for ODL. It also manifests that there is strong relationship betweenself-determined competency of students and their satisfaction to the service support system of PUP OUS, thus, it is recommended to develop programs that will increase the level of satisfaction on student services and improve the competency of the ODL students.  The obtained data can help in the formulation of policies that would help improve the support system being provided to students.