Psychological Wellbeing, Job Burnout and Counter Productive Work Behavior among Drivers of Car Hailing Services in Pakistan: Moderating Role of Captains’ Personality Traits

Abstract

The present study aims to examine the relationship among psychological wellbeing, job burnout and counterproductive work behavior. Moreover, this study focuses on identifying the moderating role of personality traits among job burnout & counterproductive work behavior. 251 captains from Uber, Careem and Swvl services participated in the research using valid and reliable measures administered via google forms. Based on correlation analysis, the results point towards a positive significant influence of burnout on captain’s counterproductive work behavior. Further results suggest that there is a significant negative correlation of psychological wellbeing with job burnout and counterproductive work behavior. The moderation model generated by SPSS using Hayes Process revealed that extraversion, neuroticism and conscientiousness act as a strong moderator between counterproductive work behavior and job burnout. This study contributes to psychology and organizational behavior literature suggesting that burnout is a contributing factor in shaping individual’s behavior at work. This research also helps driving authorities to recognize that their captain’s psychological wellbeing is extremely important to enhance their overall performance. It is recommended that organizations should arrange counselling and evaluation sessions for the drivers of car hailing services so that they will experience minimal burnout and will show productive work behavior during their duty hours.