The Impact of Workplace Incivility on The Psychological Wellbeing of Employees Through Emotional Exhaustion

Abstract

Workplace environment has received a lot attention from many authors for research purpose. The present study extends the scope of the workplace incivility literature by adding the dependent variable like psychological wellbeing, prohibitive voice behaviour, intention to leave. I have selected these research variables because of its importance however, the association of these variables with the workplace incivility as independent variable is the unique contribution of the study to the existing body of knowledge. All the dependent variables are also helpful in the career development of employees and make contribution to achieve organization goals. This research will help organizations to study how workplace incivility affects the behaviour of the employees, besides it helps organizations to consider the workplace incivility effects on the employees while making decisions in achieving organization goals. Another significant achievement of the study is the use of emotional exhaustion as a mediator. The mediation role of emotional Exhaustion between workplace incivility and dependent variables like psychological wellbeing, prohibitive voice behaviour and intention to leave reveals much truth through mediation analysis. The use of prohibitive voice behaviour as an independent variable is also uniqueness of this study, it will reveal a lot of facts how prohibitive voice behaviour effects the employees in the organization. This study also uses the mechanism of the Conservation of resource theory to explain and justify the impact of workplace incivility on prohibitive voice behaviour, psychological wellbeing of employees and intention to leave. Although various researchers use the COR theory this study the theory describes how employees have the negative feelings and out of their resources (Knowledge, skills, ability) when dealing with workplace incivility.