Impact of Training and Development on Organization Performance with Mediating Role of Intention to Quit as Human Resource Quality Cost

Abstract

The study is focused on the analysis of the impact of the training and development efforts in the  Small  and Medium  Enterprises  of  Pakistan  on  the  intention  of  employees  to  leave  the organization  considering  it  as  an  expense  and  the  wastage  of  time  and  resources  by  the organization.  The  study  will  also  evaluate  the  ultimate  impact  of  the  intentions  of  the employees  on  the  performance  of  the  organization.  The salary  based  employees  of  the organizations  having  5 –  250  employees  have  been  selected  on  the  basis  of  stratified sampling  technique  for  the  data  collection  purposes.  Out  of 600  questionnaires  distributed, 290  were  returned  and  278  were  used  for  the  study.  The relationship of training and development and organization performance has been found to be positively mediated by the intention of employees to quit the organizations. The positive relationship might exist due to the  number  of  other  factors  like  inflation,  less  job  opportunities  existing  in  the  Pakistani context. The study will be highly significant for the practitioners in the SMEs, shifting their focus towards the increased training and development efforts.