A Survey of Perceptions and Expectations of Citizens from Improvement of Villages to City and Its Effect on the Quality of Urban Services

Abstract

One of the most important factors that citizens are faced after turning a village to a city is the quality of presented services from urban management. The present study aimed to obtain an exact description of the distance between perceptions and expectations of citizens of Fazel Abad of the quality of urban services.  The study is descriptive-survey by field method. Study population is all citizens of Fazel Abad city using urban services and the sample size based on Cochran’s formula is 375 and they were studied by simple random method. The study findings showed that there was a significant difference between perceptions and expectations of citizens to presenting urban services and the highest gap mean (-3.31) of social indices and the lowest gap mean (-1.21) were dedicated to environmental indices.