Electronic Management Systems and their Effective Role in Supporting Employee Performance in King Fahd Medical City in Riyadh: An Empirical Study

Abstract

This study aimed at examining and analyzing the impact of the application of the electronic management system on the performance of employees in King Fahd Medical City in Riyadh. It sought to identify the reality of the application of the electronic management system in King Fahd Medical City in Riyadh from the point of view of the working employees, and the role of this application in the development of administrative performance in King Fahd Medical City in Riyadh. As well, it tried to depict the most influential electronic management system on the performance of the working employees, the viewpoint of the employees working in King Fahd Medical City in Riyadh, and finally, the existence of a statistically significant correlation between the electronic management system used and the performance of the employees working in King Fahd City in Riyadh. To achieve the objectives of the study, the researcher opted for the descriptive approach. In this study, the researcher targeted the employees working in King Fahd Medical City, using an electronically distributed questionnaire. The number of this questionnaire respondents was (150) responses. The researcher designed the study questionnaire consisting of four main axes, including (54) phrases. The answers were subject to the Five-point Likert scale. The study reached many results, the most important of which are that the employees of King Fahd Medical City strongly agreed that the medical city has electronic systems programs in order to save and retrieve data with a mean of (4.740) and a standard deviation of (0.469). The results also indicated that the electronic management systems used in the medical city contribute to the speed of work completion with a mean of (4.413) and a standard deviation of (0.667), and that electronic management systems contribute to facilitating the process of control and follow-up with a mean of (4,393). Moreover, among the results of applying electronic management systems to employees’ development in King Fahd Medical City was that paper transactions were dispensed with and the focus became on the electronic system with a mean of (4,620) and a standard deviation of (0.526).​​ As well, electronic management systems contributed to making contact among the administrative departments with a mean of (4,440) and a standard deviation of (0.629). The study also found that there is an effectiveness of the electronic systems used, through the presence of statistical significance at the level of (0.000). The results showed that the most effective electronic management systems on the performance of employees were the electronic transactions system, followed by the performance management system (PMS). Finally, the study recommended the need to adopt the use of Electronic systems in medical institutions, abandoning paper systems and replacing them with an electronic system.