Influence of Total Quality Management on the Performance of Brewery Company in Gondar, North Ethiopia

Abstract

This research paper focuses about the total quality management on performance of Brewery industry in Gondar city, north Ethiopia. The total quality management approaches with an aim of incorporating awareness of quality in organizational process. A well framed questionnaire was prepared and used as the instrument for the data collection and administered to respondents of the Brewery’s industries understudy randomly selected using Yaro Yemane formula. By applying this formula, a sample size from the population of 156 is 120 respondents at 95% confidence level. The data analysis was made and its hypothesis is formulated, those were analyzed using Krustal Wallis one-way analysis of variance by rank. The outcomes revealed that a positive and significant relationship occurs by applying of total quality management to increase the return of interest, decreasing the product wastage and increases the customer satisfaction. By implementing the total quality management techniques, the overall performance of the organization is increased. This study recommends, the importance of total quality management in all levels of employees is necessary to produce the quality output with less cost.