Determinants of Employment Stability and Talent Retention of Selected Hotels in Metro Manila

Abstract

This study investigated the factors that influence employees to stay with their company for a prolonged time, as well as considerations of managers/HR when retaining high value employees of selected 4-5-star hotels in Metro Manila. This study used descriptive research design – mixed method. The researcher conducted an online survey to 300 hotel employees to determine the factors that leads to employment stability of hotel employees in terms of: (a) Training and Development Program (b) Compensation and Benefits (c) Working Environment and Culture. On the other hand, the researcher conducted virtual in-depth interview to 10 Hotel HR managers to identify the factors that the hotels consider in retaining their employees in terms of: (a) Knowledge (b) Skills/Competencies (c) Attitude/Aptitude. Moreover, One-Way ANOVA was used to determine if there is a significant difference on the perceived factors that leads to employment stability of hotel employees when grouped according to their demographic profile. The thematic analysis on the factors that are being considered in retaining employees resulted that in terms of knowledge, hotels consider familiarization to hotel departments and their operations, ability to solve unexpected problems, and sharing of work knowledge to their co-workers; in terms of skills/competencies, hotels consider leadership skills, efficiency, flexibility and the capability to multitask and lastly; in terms of  attitude/aptitude, hotels consider having control of personal feeling/emotions, self-motivated, honest and trustworthy, team player, and respectful to co-workers, managers and guests.