Level of Job Satisfaction among Employees of Banking Industries at Lahore 2016

Abstract

The purpose of this research study was to describe and examine the personal and organizational determinants of job satisfaction, to discover the relationship between job satisfaction and its determinants and to investigate which determinant has the strongest impact on employees’ job satisfaction. The sample of this study consisted of employees in banking sector of Lahore. The data was collected and administered by means of a self-structured questionnaire comprising of 27 questions related to various determinants of job satisfaction. A quantitative, non-probability convenience sampling design was used to assess job satisfaction and 350 questionnaires were distributed to employees of various banks in Lahore and 307 filled questionnaires were returned and included in the analysis. The collected data was analyzed using SPSS 16. Descriptive and correlation statistics were used to analyze the data. The study showed that personal determinants like gender, age, personality, marital status and organizational determinants like salary, promotion opportunities, recognition & rewards, relationship with supervisor & co-workers, fringe benefits, working conditions, work itself and tenure have a significant positive relationship with job satisfaction except qualification of employees which has insignificant relationship with it. Results also indicated that salary has the strongest impact on job satisfaction level and relationship with co-workers has weakest impact on it. Opportunities for promotion and recognition & rewards emerged as major sources of dissatisfaction.