The Application Status of Total Quality Management with Continuous Improvement Approach

Abstract

The aim of this study was to determine the implementation status of total quality management with continuous improvement approach in Education Department of the Dezful city. The statistical population consisted of all educational staff (105) of Dezful city in academic year of 2014-2015 and 86 employees were selected as the statistical sample by using relative stratified sampling method. The methodology of present study was descriptive with survey type. To collect the data, total quality management standard questionnaire of ISO 9000 (TQM) was used. To analyze the data the independent sample t-test” was used. The results showed that the observance rate of eight principles of ISO 9000 in the education department of the Dezful city was performed poorly and the application rate of this principles is less than 0.50. Total mean scores of eight principles of Total Quality Management in the Department of Education of Dezful city was 119.91 and this points in the spectrum showed that the organization has to start learning and quality program and productivity. At this level objectives should focus on the movement from the planning stages to the actual implementation of “TQM” in order to obtain practical experience.