Satisfaction, Challenges, and Communication Channel Preferences (SCaCCP) towards Remote Teaching-Learning (RTL) during Coronavirus Disease 2019 (COVID-19)

Abstract

The unexpected emergence of the deadly COVID-19 all over the world affected very much the education sector which led into the use of remote teaching-learning (RTL). This gave rise to the conduct of this study which focused on the profile of the 127 faculty members and 942 student respondents along with their level of satisfaction, degree of challenges encountered and communication channel preferences towards the remote teaching-learning. The respondents were the graduate and undergraduate faculty and students at a certain State University in Pangasinan, Philippines who experienced the RTL from Academic Years 2020-2022. The expanded Technology Model (TAM) was the theoretical model behind this study. The quantitative descriptive method and purposive sampling were used. The instrument was adopted and administered through google forms.  In analyzing the data: frequency counts and percentages are used in terms of the profile of respondents; weighted mean, average weighted mean, and ranking are utilized in level of satisfaction, degree on seriousness of challenges encountered and communication channel preferences while t-test was used in computing the significant difference along satisfaction, challenges, and communication channel preference. Results revealed that the satisfaction level on remote teaching-learning was Highly Satisfied. On the other hand, the degree of seriousness encountered by teachers and students in RTL was moderate. The top three picked preferred communication channel preferences of the respondents were Group Video Conferencing, Email, and Learning Management System (LMS) discussion forum. The level of satisfaction, the challenges encountered are significantly different except on communication channel preferences.