The Influence of EFQM on Performance of the Persian Cutting Industry

Abstract

The aim of this study was to investigate the effect of applying EFQM on performance of the Persian cutting industry in 2015 using an integrated model and empirical study of the theoretical basis. This research was applied in goal. In this study, questionnaires were used to collect information and the reliabilities of the questionnaires were determined using the Cronbach's alpha method. Questionnaires used were “job satisfaction and organizational commitment (Moghimi) with reliability of 0/766”, “Job dependence questionnaire (Thomas Ladahl and Kejner) with reliability of 0/84”, “organizational climate questionnaire (Salsmn and Deep) with reliability of 0/96” . The study population included a total of 105 employees in the Persian cutting industry. Questionnaires were distributed randomly among a group where finally 67 questionnaires were completed and the analysis was performed on 67 participants. The results showed that five factors of» job satisfaction, organizational commitment, job attachment, job attitude and organizational climate «showed significant difference before and after using the EFQM. Yet, for organizational climate by comparing the mean and standard deviation before and after use of EFQM it was noted that it decreased from (61/16) before running to (56/36) after implementation with a standard deviation of (11/63) before running and (9/66) after implementation of this method.  Therefore, the relationship was reversed.