The Study of Impact of Intellectual Capital (Human, Customer, and Structural) on Performance of Ferdowsi Financial and Credit Institute

Abstract

Knowledge economy is a branch of economy which considers knowledge and invisible assets of organizations as a main advantage of competition as organizations' success depends on ability of management and use of these invisible assets. For a simple classification, Invisible assets were divided into two groups supported by law . For intellectual capital, different classifications have been provided, which is divided into three components of human, communication and organizational. In this research, the study was done on mutual relations between components of intellectual capital and their impacts on financial performance of Ferdowsi financial and credit institute. The research method is descriptive correlation and is based on structural equations modeling . For this purpose, a questionnaire with 51 questions for components of intellectual capital was designed and rate of financial performance of Mellat Bank branches was obtained through covering analysis of data. In this research, firstly by using factor analysis in first stage, the factors of triple field of intellectual capital were extracted and then, by using confirmatory factor analysis, the validity of measuring models was confirmed. Results of data analysis, by using structural equation modeling showed that there is a strong relation between components of intellectual capitals but these capitals have no impact on organization performance in branches of Ferdowsi financial and credit institute. Finally, some suggestions were provided for use of balance evaluation card in improvement of financial performance of branches of Ferdowsi financial and credit institute.