An Investigation on the Effect of Balanced Scorecard on Employees’ Performances in Social Security Organization

Abstract

This research is aimed at studying the effect of balanced scorecard (BSC) on employees’ performances in social security organization (SSO). This is a descriptive applied research which was implemented within the first six months of 2012. The statistical population includes employees, managers and the clients of SSO in one of western cities in Iran. According to Morgan table, the sample volume consists of 246 who were randomly selected. To collect information, two questionnaires with two coefficients of reliability of 0.880 and 0.890 were employed and descriptive and inferential statistics were practiced to analyze hypotheses. Results revealed that BSC has a positive impact on employees’ performances in SSO.